Great to work with. Offered competitive price with minimal haggling and didn’t waste our time. Jenessa was a great sales person.

We had extensive hail damage to our Mercedes. They did an amazing job repairing it!

Had some collision work done and it was excellent! Zach is great to work with and an asset to the dealership!

West Herr is a first class operation. From setting up the appointment to making sure I was aware of where they were at with my service I never felt ignored. From what I could tell, they have a lot of happy employees. I sat in the waiting area. The young lady at the check out desk sits right there. I listened to her interactions with customers and other employee. They couldn’t have a better ambassador. Upbeat and helpful with an attitude that says to me I like where I work. That attitude is prevalent with everyone I encounter today in the service area. It’s a contagious culture! Well done!

West Herr Ford of Rochester employees always go out of their way to satisfy every need, issue or problem I have had with any of my vehicles, either personally owned or used for work. Today I had an question regarding a number of marks left on my 2024 Ranger that were caused by a local car wash facility and needed to find out how to correct the problem. I stopped by the Collison Shop and Zach went above and beyond in helping me resolve the problem, he looked at my vehicle, cleaned it and explained the process to remove the marks that I originally thought were scratches. I would recommend all of the West Herr services offered at this location.

West Herr Ford of Rochester (4545 W Ridge Road) has such an amazing group of people to deal with…specifically Zach and the women at the front desk in the Collision department. They are so friendly, out going and exude such wonderful customer service in a time when customer service seems to be obsolete. I only required a small part painted for my Bronco but was was left with such a positive experience, that after leaving I told everyone I work with to go there for any work required on their vehicle (whether or not they own a Ford). Thank you again to Zach and the staff at West Herr for their out of this world customer service! Kim E.

Very professional excellent job and very friendly and very helpful would recommend to anybody that needs service

Efficient and very Team oriented Services West Herr facility supplied helpful and very good expertise

Everyone has been professional, friendly, helpful, concerned, I would recommend anyone to visit their showroom and see for themself.

Very great service. It was very easy to set up and Chris was very friendly

From the minute we walked in we were treated spectacular! Trevor greeted us and answered every question we had. So helpful!

The service never disappoints. It’s on time and the wait time is as promised. Entire staff is friendly, courteous and knowledgeable

Very helpful and fast.I was very happy with my service today. I only had an oil change

Great experience exploring every option in great detail until I was happy with the car I got.

They take care of my service needs quickly and responsibly, always looking to give added value with each visit

Excellent service, had the Best buying experience there. Kayla and her team are the best.

Exceptional service and customer communication during repair of my car everyone very professional and friendly

Mr tim from service explained me really well what was going on with my car , everything is good

Very pleasant visit to the service dept. Comfortable waiting area, and informing staff. Really is Quick service as they advertise. Good coffee machine, never have seen one. Quite like it.

Service department was excellent from the time I got there to when the service was completed. I can't say enough good things about the quality and professionalism of the Service Department at West Herr !

Went to have car inspected with no appointment…was taken care of right away…excellent customer service……..

I've been a costumer for over sometime and I've been satisfied with the work you're team has done. THANK'S

Cody was very easy to work with. He brought the car to our house and we never had to leave the house to complete the deal. He went above and beyond to make sure we were happy with everything

Nice staff, warranty work was completed as requested. Service manager was helpful in scheduling appointment and providing a loaner while my truck was being worked on.

I had an appointment at 2 for oil change, tire rotation and inspection. I was out by 3. I found everyone very nice and respectful. Would definitely recommend this dealership to other people