Cody was very easy to work with. He brought the car to our house and we never had to leave the house to complete the deal. He went above and beyond to make sure we were happy with everything

Nice staff, warranty work was completed as requested. Service manager was helpful in scheduling appointment and providing a loaner while my truck was being worked on.

I had an appointment at 2 for oil change, tire rotation and inspection. I was out by 3. I found everyone very nice and respectful. Would definitely recommend this dealership to other people

Recall service was quick and easy. John was polite and willing to answer any questions.

Jimmy F was very professional and extremely approachable from the minute I step into the dealership. Will highly recommend all my friends and family that need a car to go see him!

Just being going to them less than a yr. But very satisfied with them being truthful about what they will be doing. Left the previous dealer bc. Of their attitude and dishonesty. Joanne

Knowledgeable data and friendly experience on the auto we were looking at replacing our current auto that we purchased from west herr

Had an appointment today July 22nd at 10am for an oil change and inspection. They took my truck right in and I was done and on my way by 11:15. Great service and courtesy by all. Thanks

My experience at West herr Ford was great one prompt and efficient great service and great people

Easy, no pressure salespeople. Definitely did whatever they could to make the deal. It was a very easy and pleasant experience.

Service was very timely and efficient. Personal were friendly and efficient. Pleasant waiting room. Recommend them anytime.

Collision repair for my 2017 Mercedes C 300 was a very lengthy process do to the in availability of a radar sensor. Even tough it to 7 months I was kept informed weekly Mr zach always responded to my concerns, very polite and understanding

I always get wonderful service and in a timely fashion. Since I bought my car here many years ago and have always received good service, when it's time for me to buy another car I'll definitely come to West Herr.

Everyone in this dealership was wonderful. Anthony McCall and his son made buying our vehicles very enjoyable.

John and his staff at west herr ford collision service did a great job helping me through the process of getting my BMW repaired. An excellent business that I would recommend to anyone wanting a painless experience dealing with vehicle repair work. Bob Byron

Treated like family, easy process and not pushy. They even brought a vehicle in from Syracuse for me to test drive

Very personable! Felt like family! Tim really seemed to care about me as a person!! Prompt and great service! Kept me informed!!

Great service, always willing to work with customer, absolutely top notch customer service helpful and friendly!

Great service as always. Quick, efficient, friendly. Chris and West Herr are the best! Thanks!

Between myself and my daughter we have purchased 4 vehicles over the last 2 years from West Herr Ford of Rochester, All 4 deals were made with Tony M. Both Tony and West Herr have been an absolute joy to work with even in this climate of poor availability of vehicles. Tony worked hard to find the perfect vehicles for myself and my daughter, For this reason I will continue to purchase all of my future vehicles from West Herr and will always use Tony as my salesman even if I buy another brand of vehicle in the West Herr family.

Very pleased with our experience at West Herr Ford of Rochester. Service was prompt and done in less time than expected. Shane was professional, courteous and helpful.

Excellent people to business with very informative and do the explaining to the tee.it’s a pleasure to work with

The service was very good and I wasn't there forever! I was there for an inspection and getting pricingon tires.

You guys got my truck in right away I was told it might take a couple weeks to get to it you jumped on my truck and very happy about that. Good job.

Service staff were professional and efficient. They completed the service and let me know as soon as it was ready to pick up.