Easy, no pressure salespeople. Definitely did whatever they could to make the deal. It was a very easy and pleasant experience.

Service was very timely and efficient. Personal were friendly and efficient. Pleasant waiting room. Recommend them anytime.

Collision repair for my 2017 Mercedes C 300 was a very lengthy process do to the in availability of a radar sensor. Even tough it to 7 months I was kept informed weekly Mr zach always responded to my concerns, very polite and understanding

I always get wonderful service and in a timely fashion. Since I bought my car here many years ago and have always received good service, when it's time for me to buy another car I'll definitely come to West Herr.

Everyone in this dealership was wonderful. Anthony McCall and his son made buying our vehicles very enjoyable.

John and his staff at west herr ford collision service did a great job helping me through the process of getting my BMW repaired. An excellent business that I would recommend to anyone wanting a painless experience dealing with vehicle repair work. Bob Byron

Treated like family, easy process and not pushy. They even brought a vehicle in from Syracuse for me to test drive

Very personable! Felt like family! Tim really seemed to care about me as a person!! Prompt and great service! Kept me informed!!

Great service, always willing to work with customer, absolutely top notch customer service helpful and friendly!

Great service as always. Quick, efficient, friendly. Chris and West Herr are the best! Thanks!

Between myself and my daughter we have purchased 4 vehicles over the last 2 years from West Herr Ford of Rochester, All 4 deals were made with Tony M. Both Tony and West Herr have been an absolute joy to work with even in this climate of poor availability of vehicles. Tony worked hard to find the perfect vehicles for myself and my daughter, For this reason I will continue to purchase all of my future vehicles from West Herr and will always use Tony as my salesman even if I buy another brand of vehicle in the West Herr family.

Very pleased with our experience at West Herr Ford of Rochester. Service was prompt and done in less time than expected. Shane was professional, courteous and helpful.

Excellent people to business with very informative and do the explaining to the tee.it’s a pleasure to work with

The service was very good and I wasn't there forever! I was there for an inspection and getting pricingon tires.

You guys got my truck in right away I was told it might take a couple weeks to get to it you jumped on my truck and very happy about that. Good job.

Service staff were professional and efficient. They completed the service and let me know as soon as it was ready to pick up.

My mother passed and I had to take my father home and I looked down at my miles and found I was due for oil change before driving 14 hours. I was not able to get a appointment before I left but I called the service manager, told him my situation and he said no problem we will get you in and they did. This a dealership that cares about their customers nit just the sale but the family/person

John Lambardi and the other members of the west herr sales team were a pleasure to work with. They went above and beyond my expectations! I would highly recommend and plan on going back in the future for service and sales.

I was pleased at my oil change and inspection service today! Fast, efficient and shuttle was greatly appriciated! Nice job, and Chris was great!

The repair went well and looks good. The expected completion date varied by more than a week. Must have been hard to predict.

Happy with the results, always great service. Thanks for your support thanks again, thanks again,

My visit for service was very fast and Chris even washed the inside of my Windshield which I can never reach. Thank you.

Very accommodating Was towed in within 1 hour was looked at and assess could not have ask for any better service.

Service was provided in a very courteous and professional manner. Service advisors provided honest feedback on what was needed to be done on the vehicle, as well as what services may be needed in the near future. They did not try to oversell their service. Vehicle was clean and ready to go in less time than originally estimated.

The experience was great. They are the only dealership that I was able to find that would work on a 32 foot RV. A bit out of the way, but definitely worth the drive.