Welcome to
West Herr Ford of Rochester
Introducing the Ford Family

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At West Herr,
We Know Tires
We sell over 80,000 tires a year and are proud to offer a local price match guarantee. We promise we will meet or beat our competitor's price. Please ask your Service Advisor to provide an estimate today or shop tires online today.
We're Here For You
West Herr Ford of Rochester always puts customers first!
Don’t take our word for it: Read our reviews and see what everyone is saying.
Everyone I dealt with was top notch, very honest. The sales manager, sales person, and the person who handled the paperwork at the end of deal performed their Jobs very well.
Subject: Misdiagnosis and Poor Customer Service at West Herr Ford – Greece, NY Back in April, I brought my vehicle to West Herr Ford in Greece, NY (4545 Ridge Rd W) due to a check engine light. The dealership diagnosed a misfire on cylinder 1 and recommended replacing all spark plugs, the ignition coil on cylinder 1, and the valve cover gasket, citing oil residue. I agreed to the repairs and spent over $3,000. Just weeks later, the check engine light came on again. I took my car to a different, trusted repair shop, and once again, the issue was diagnosed as a misfire on cylinder 1 — the exact same problem I had supposedly just paid to have resolved. I contacted West Herr Ford and spoke with the service manager. He asked me to bring the car back in and assured me that if the initial diagnosis was incorrect, he would cover the cost of repairs. After re-diagnosing the car, their technician told me the issue was actually due to coolant intrusion in cylinder 1 and that the only fix was a new engine. This is a significant difference from the original diagnosis and repairs. I informed the dealership that I could not afford a new engine and took my car back. The next day, I called the service manager to discuss the misdiagnosis and hold him to his word. I left a message — but have received no response. At this point, I am being ignored, and the dealership has refused to take accountability for their incorrect and costly diagnosis. I feel taken advantage of as a customer. West Herr Ford charged me thousands of dollars for ineffective repairs and is now dodging responsibility. As far as I’m concerned, I will never do business with this dealership again — and I encourage others to exercise caution before trusting them with their vehicle.
Thank you. I appreciate the video look of the car, brakes, undercarraige etc. Thank you for the prompt and pleasant service experience. I didn't feel like I was bothering or burdening anyone. James was excellent, always attentive and very professional. West Herr consistently exceeds my expectations in terms of service. The service manager, Adam, should be commended for his leadership skills. You can feel the difference. Thank you for all you do..
The sales and service department do an excellent job.Anthony was very efficient . He did great job
This is the third time I have bought a car from two great sales people. Always kind and very helpful.
Exceptional and prompt service was provided. Everyone I came into contact with was extremely helpful!
Nice helpful answers my questions show us how the vehicle works help me set up my app on my phone
The service l got from West Herr Ford was great. Every. I would highly recommend them! James was the one that helped me.He is great!
Ricky spent a lot of time to help ne find a vehicle to fit my needs and budget. He was not pushy and as a plus has a good sense of humor. :) If you do decide to but from West Herr make sure to ask for Ricky Norris. Paper work part of the process was handled professionally and quickly. I recommend this dealership.
I've purchased 3 vehicles from this dealership and found the experience to be friendly and professional. No complaints.
These guys took such good care of me and my truck! Will be back for all service
Bought my Ford at this Dealer 2025 Exsloer 3rd week driving it i woke up to 11 pounds in a rear tire. Not good! My son had scheduled hip surgery in 1 hr. Rushed to put air in it in hopes of a slow leak. Dropped wife and son off to hospital Began calling around for someone to look at the wheel in pot hole city Rochester ny. All tire shop full no empty slots. So I called west Herr and to my surprise they welcomed me with open arms and a friendly smile. They had me in and out in 30 minutes. And the price ? $35! Yes was very glad I called and the others where full…time was important to me that day… and the quality of work was great! Will choose them as priority next time!
Was able to get car in and fixed quickly, everyone was professional and kind. Service was exceptional!
Mark was awesome in the experience. He made the sale flawless. Thanks Mark, best car salesman i have ever dealt with.
My vehicle required a computer update. West Herr was able to dispatch a technician to my worksite, and it only took about 20 minutes to correct the recall issue.
Service For Your Vehicle, Peace of Mind For You
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Fill out our quick credit application and we’ll work with you to find the right vehicle that you can afford.
Built for the
Road Forward
Your job has never been tougher. And we’ll be here to help you keep working. Ford Commercial Vehicles are engineered to withstand the severity of everyday on-the-job duty.


Rochester's Favorite Ford Dealer!
Stress-Free Car-Shopping
West Herr Ford of Rochester Offers More Than Just a Great Selection of Cars For Sale & Friendly Service | Serving Churchville NY, Brockport NY, Spencerport NY, & Webster, NY
What can you expect when you enter the West Herr Ford of Rochester showroom? Well, aside from a warm welcome, a great selection of new and used cars to choose from, as well as onsite auto service, a vast collection of parts and a financing team that understands the needs of drivers like you. If that sounds good to you, come see us today in Rochester, New York.
New Ford Dealer in Rochester, New York - Ford F-150, Escape, Explorer, Bronco & More
New car smell is great, and we've got a range of new 2024 Ford vehicles that will delight your senses. But we think feel is really where it's at when you're dealing with a new 2024 Ford Escape, Edge, F-150, Explorer, or SuperDuty model. We can also supply commercial vehicles like the Transit Vanwagon. That's why the West Herr Ford of Rochester sales staff is here to point you in the right direction and to assist you with the next step. After all, once you find Ford that looks right to you, you're going to want to get behind the wheel to see if you get that new car spark.
Rochester, NY, Used Cars for Sale - Pre-Owned Ford & More Used Trucks, SUVs, Sedans & Hatchbacks
Of course, we may be known for our fantastic selection of new Ford models, but we've also garnered quite a reputation for offering used cars as well.
Found the Ford Model of Your Dreams?
Our Financing Department Here at West Herr Ford of Rochester Will Work to Ensure You Drive Home on Your Terms
We know full well that buying a Ford Escape, Ranger, Bronco or Mustang is one of the biggest and most important investments you can make. Here at West Herr Ford of Rochester, our car financing experts in Rochester, NY will guide you every step of the way to get you behind the wheel in a way that you're completely comfortable with. Thanks to our wide selection of car loan and Ford lease options to choose from, owning the car of dreams has never been easier.
Fantastic customer service from West Herr Ford of Rochester doesn't end when the sale does; our dealership also staffs a fantastic, onsite auto service and repair center. Their goal: make sure every mile you spend behind the wheel is one that's free of worry. They do so by firmly knowing your specific Ford Bronco, Escape, Explorer, or SuperDuty inside and out, only using high-quality Ford parts and by making sure you're aware of every service being performed on your car as well as why it's being done.
Here at West Herr Ford of Rochester we're serving drivers in Webster NY, Spencerport NY, Brockport NY and Churchville, NY, with all of their automotive needs. Whether a new or used car is in order or a little maintenance is required, visit us at 4545 Ridge Road in Rochester, NY and we'd be happy to help you, too.
Located in Rochester, NY
4545 Ridge Road - Rochester, NY 14626